Privacy Policy — oklb

oklb is committed to protecting the privacy and personal data of every player who registers and uses the oklb platform. This Privacy Policy sets out in clear terms the types of personal information oklb collects, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights you have in relation to your personal data. This Policy applies to the oklb website at oklb.asia and to all related services and features made available through oklb.

By registering an account with oklb or by continuing to use the oklb platform after this Policy has been posted, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of oklb and contact [email protected] to request account closure.

This Policy should be read alongside oklb's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and a specific service agreement, this Policy shall govern the treatment of personal data.

1.1 Information You Provide Directly

When you register an oklb account, contact support, or participate in a promotion, you provide personal data directly to oklb. This includes your full legal name, date of birth, mobile phone number used as your primary account identifier, preferred payment method and associated mobile wallet or bank account number, and any identity documents submitted for KYC verification such as your National ID Card, passport, or driving licence. If you contact oklb's support team, we also retain records of your communications including support tickets, chat logs, and email correspondence.

1.2 Information Collected Automatically

• Device and browser information: device type, operating system version, browser type and version, screen resolution, and device identifiers.
• IP address and approximate geographic location derived from IP at city and country level only — oklb does not collect precise GPS coordinates.
• Session data: pages visited, time spent on each page, games played, bet amounts, and in-game actions.
• Cookie and tracking technology data: session cookies, persistent cookies, and similar technologies as described in Section 6 of this Policy.

1.3 Information From Third Parties

oklb may receive personal data about you from third-party identity verification services, fraud prevention databases, and payment processors as part of account verification and transaction processing. This information is used solely to verify your identity, confirm payment legitimacy, and protect the platform from fraud. oklb does not purchase personal data from data brokers or marketing list providers.

1.4 Sensitive Data

oklb does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data except to the extent that KYC identity documents incidentally contain such information. Where such data is received as part of a KYC document, it is used only for identity verification and is not processed for any other purpose.

oklb uses the personal data it collects only for legitimate operational, compliance, and service improvement purposes. We do not use your personal data to make automated decisions that have legal or similarly significant effects on you without first explaining how the decision is made and providing a right to challenge it.

2.1 Specific Purposes Include

• Account creation and management: creating your oklb account, verifying your identity, managing your player profile, and maintaining account security.
• Payment processing: processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts, and verifying source of funds where required.
• Legal and regulatory compliance: meeting KYC, anti-money-laundering, and age-verification obligations; responding to lawful requests from regulatory authorities.
• Customer support: responding to your queries, complaints, and requests; investigating reported issues; and maintaining records of support interactions.
• Fraud and security: detecting, investigating, and preventing fraudulent transactions, account abuse, collusion, money laundering, and other prohibited conduct as defined in the Terms and Conditions.
• Personalisation and responsible gaming: tailoring your platform experience; monitoring gaming behaviour for responsible gaming purposes including identification of at-risk players and delivery of appropriate interventions.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use oklb, identify technical issues, and improve features and performance.

oklb does not use your personal data to send unsolicited marketing communications via SMS, email, or push notification unless you have actively opted in. You may opt out of marketing communications at any time by contacting [email protected].

oklb processes your personal data only where it has a valid legal basis to do so. The legal bases relied upon are as follows:

• Contract performance: processing necessary to create and manage your oklb account, process payments, and deliver the services contracted for under the Terms and Conditions.
• Legal obligation: processing required to comply with applicable law, including KYC, anti-money-laundering, age verification, and responding to lawful requests from authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such processing does not override your fundamental privacy rights.
• Consent: where oklb relies on your consent — for example for marketing communications — you may withdraw consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of prior processing.

oklb does not sell your personal data. oklb shares personal data with third parties only to the extent strictly necessary to operate the platform, comply with legal obligations, or protect the platform and its players from fraud and abuse. All third-party data processors used by oklb are bound by data processing agreements that require them to process your data only on oklb's documented instructions and to maintain appropriate technical and organisational security measures.

4.1 Categories of Recipients

• Payment processors and mobile wallet providers including bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks: to process deposit and withdrawal transactions. These providers receive only the minimum data necessary to execute and record the transaction.
• Identity verification and KYC service providers: to verify your age, identity, and the legitimacy of documents submitted during registration or on request.
• Fraud prevention and anti-money-laundering screening services: to screen transactions and account activity against known fraud patterns and sanctions lists.
• Cloud hosting and infrastructure providers: to store platform data and serve the oklb website securely. These providers act as data processors and have no independent access to your personal data for their own purposes.
• Law enforcement and regulatory authorities: where oklb is required by law, court order, or regulatory direction to disclose personal data. oklb will notify you of any such disclosure where permitted by law.

oklb does not transfer personal data to recipients outside Bangladesh except where required by the operation of its cloud infrastructure or fraud prevention services, and only where appropriate data transfer safeguards are in place.

oklb takes the security of your personal data and payment information seriously. SSL and TLS encryption is applied to all data in transit between your device and oklb's servers. Payment credentials including bKash PINs, Nagad PINs, and bank passwords are never transmitted to or stored on oklb's servers — all payment flows use the payment provider's own secure tokenised gateway. Account passwords are stored using one-way cryptographic hashing and are never stored in plaintext. Access to personal data within oklb's systems is restricted to staff who need that access to perform their role, and all such access is logged and audited.

While oklb implements robust security measures, no online platform can guarantee absolute security against all possible threats. In the event that oklb becomes aware of a data security incident affecting your personal data, oklb will notify affected players as promptly as practicable and will take immediate steps to contain and investigate the incident.

You also play an important role in keeping your account secure. Use a strong and unique password for your oklb account. Do not share your login credentials with anyone. If you believe your account has been accessed without your authorisation, contact [email protected] immediately. oklb's support team is available 24 hours a day, 7 days a week.

oklb uses cookies and similar tracking technologies to operate and improve the platform, maintain your session while logged in, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device by oklb's servers when you visit the platform. Cookies do not contain your payment credentials or passwords.

6.1 Types of Cookies oklb Uses

• Strictly necessary cookies: required for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your preferences such as language setting and responsible gaming choices, so you do not need to re-enter them on each visit.
• Analytics cookies: collect anonymised data about how players navigate and use the platform. This information is used in aggregate to improve platform performance and user experience. oklb uses its own first-party analytics and does not share raw analytics data with advertising networks.
• Session identification cookies: maintain a secure session link between your device and your oklb account while logged in, and expire automatically when you log out or close your browser.

You can manage cookie preferences through your browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Note that disabling strictly necessary cookies will prevent you from logging in to oklb.

oklb retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. For active accounts, oklb retains your registration data, KYC documents, transaction history, and support communication records for the duration of your account's active life plus a minimum of five years after account closure, in order to comply with anti-money-laundering record-keeping obligations and to resolve any disputes that may arise after closure.

Analytics data that has been fully anonymised with no possibility of re-identification is not subject to these retention limits and may be retained indefinitely for platform improvement purposes. When oklb no longer needs to retain personal data for any legitimate purpose, it is securely deleted or anonymised in accordance with internal data disposal procedures.

You may exercise any of the rights listed above by contacting oklb's support team at [email protected] with the subject line Data Rights Request and a clear description of the right you wish to exercise. oklb will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or oklb receives a high volume of requests, this period may be extended by a further 30 days, in which case oklb will notify you of the extension and the reason for it.

Please note that some rights are subject to conditions and limitations under applicable law. For example, the right to erasure does not apply where oklb is required by law to retain your data for anti-money-laundering record-keeping obligations. oklb will explain any applicable limitations when responding to your request.

The oklb platform is strictly for adults aged 21 and above. oklb does not knowingly collect personal data from individuals under the age of 21. During registration, all players confirm they are aged 21 or older. oklb verifies age through its KYC process and will immediately suspend and close any account where it determines or reasonably suspects that the account holder is under 21 years of age. Any personal data collected from an underage individual will be deleted from oklb's systems as soon as oklb becomes aware of the situation.

If you are a parent or guardian and believe that a person under the age of 21 has registered an oklb account or provided personal data to oklb, please contact [email protected] immediately. oklb will investigate the report promptly, suspend the account pending investigation, and delete any personal data confirmed to relate to an underage individual.

The oklb platform incorporates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by a third-party studio, your in-game actions and game-round data are processed by that studio's game engine. oklb shares only the minimum data necessary with game providers — typically your anonymised player session token — to operate the games. oklb is not responsible for the privacy practices of third-party game studios. oklb does not currently link to any external websites from its platform. If this changes in a future version, a notice will be added to this Policy.

oklb reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, changes in data processing practices, or improvements to the platform. The effective date at the top of this page indicates when the current version took effect. When oklb makes a material change to this Policy — meaning a change that substantially affects how your personal data is processed — oklb will notify registered players by email or in-platform notification before the change takes effect, where practicable.

Your continued use of oklb following any update to this Policy constitutes your acceptance of the revised Policy. The most current version of this Policy is always available on this page. If you do not accept a revised Policy, please cease using oklb and request account closure by contacting [email protected].

If you have any questions about this Privacy Policy, wish to exercise your data rights, want to report a suspected data security incident, or have any other privacy-related concern regarding your oklb account, please contact our support team. oklb's support team is available 24 hours a day, 7 days a week, 365 days a year including all public holidays in Bangladesh.

Email: [email protected]

When contacting oklb regarding a data rights request, please include your registered mobile number, a description of your request, and the subject line Data Rights Request so our team can prioritise and process your request correctly.